Celestron customer service?

In general, I like Celestron products. In general, I like their
customer service. But it seems like only about 50% of my emails to
them provoke a response. What happens to the other 50%?

...it seems like only about 50% of my emails to
them provoke a response. What happens to the other 50%?

They don't provoke a response.

I never had to call them on the telephone. (Try it, then again you may
get the press 1 or 2 or 3... for whatever's) Im very happy with my C5
spotting scope.

I want a job at Social Security Administration. They NEVER answer the
phone. Just like me @ N.Y. Telephone @ 140 West St. and Vesey


JS9 wrote:
...it seems like only about 50% of my emails to
them provoke a response. What happens to the other 50%?


They don't provoke a response.

Actually I was looking for others's experiences.

Doug Peterson wrote:

Actually I was looking for others's experiences.

Email is too slow and inefficient for my needs. Call 1(800)421-9649
and ask for Lance Lucero. He is/was their tech support guru. If it's
a more significant engineering issue, their VP of same is/was Rick
Hendrick.

(I'm only qualifying their employment status because that info is not
freshness dated.)

I've had mostly (+) experiences with Celestron, but I'm almost
irresistibly charming on the phone. Few, if any, can ignore my charms.

Did I neglect to mention that I'm modest, too?

--
-John Steinberg
email: lid

....And that, my liege, is how we know the Earth to be banana-shaped.
--Sir Bedevere

Nestled deep in the circuits of thier mainfrane is a "black hole" for
E-mail.....

"John Steinberg" wrote in message
...
Doug Peterson wrote:

Actually I was looking for others's experiences.

Email is too slow and inefficient for my needs. Call 1(800)421-9649
and ask for Lance Lucero. He is/was their tech support guru. If it's
a more significant engineering issue, their VP of same is/was Rick
Hendrick.

(I'm only qualifying their employment status because that info is not
freshness dated.)

I've had mostly (+) experiences with Celestron, but I'm almost
irresistibly charming on the phone. Few, if any, can ignore my charms.

Did I neglect to mention that I'm modest, too?


Okay John. . .I am determined to find some type of fault in you. Towards
that end, I've just pulled up your last 100 posts (from google) and am
scrutinizing them all for just one misspelled word ;o)


--
Martin

Martin R. Howell wrote:
Okay John. . .I am determined to find some type of fault in you. Towards
that end, I've just pulled up your last 100 posts (from google) and am
scrutinizing them all for just one misspelled word ;o)

I know you're just yoshing, but...*are* there 100 posts of John's that
you can pull from Google?

Brian Tung
The Astronomy Corner at http://astro.isi.edu/
Unofficial C5+ Home Page at http://astro.isi.edu/c5plus/
The PleiadAtlas Home Page at http://astro.isi.edu/pleiadatlas/
My Own Personal FAQ (SAA) at http://astro.isi.edu/reference/faq.txt

Brian Tung asked:

I know you're just yoshing, but...*are* there 100 posts of John's that
you can pull from Google?


Yep, I was just yoshing, BUT, what the heck. . .I just gave it a try!

There appears to be no way to fetch only the posts from one individual. You
can get a number (and the posts) on the amount of posts in which a
particular person is mentioned and/or has posted but there is no way that I
can find to break the two down.

So, for what its worth (not much I'm sure), here are some rough numbers:

John Steinberg. . . . .between 3,000 and 4,000
Brian Tung. . . . . . . . .between 9,000 and 10,000
Me. . . . . . . . . . . . . . . between 1,000 and 2,000


Makes you think, doesn't it?


--
Martin

I suspect that the easy questions get answered by the cust service
tech. However, if I ask a question that requires the operator to
consult another person, these are the ones that are ignored....

For instance, I asked about the cost required to have my orange tube
C90 astro secondary baffle re-centered. No answer....

They seem to be responsive to warranty requests. I once sent in a new
C90 with a severely distorted wavefront, I included an intereferogram
I took myself, which clearly showed waves of distortion. The plot was
professionally displayed with description and all the numbers. The
tech asked me what it was.... Even after it was collimated, it showed
a hideous star test, you know where all stars are shaped like those
stick-on gold stars you used to get on your homework? The tech said he
startested it at home himself and pronounced it excellent! It is a
good thing the Schmidts really are excellent.