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I have little confidence in ebay's supposed fraud controls.
Last year, I posted an ad on Astromart for an LX-90, with pictures of the scope in our family room, along with a tale about its origins (an Astronomy mag contest award!). Some time after, I was alerted by several Astromarters that they had seen my ad on ebay, being run by someone else. The ad was a verbatim rip-off and even included my pictures and the Astronomy mag info! It took several of us much time, several e-mails, etc. before ebay even acknowledged we had concerns or that there was a problem. We met with delay and then resistance even though there was clear evidence this was an outright fraud. They failed to follow their own policy of responding to "complainants" within 12-36 hours. When they finally responded, all they sent were canned, boiler plate, one size fits all, vague happy talk messages. I kept pressing them and they eventually claimed to have taken some action, but they refused to say what it was in order to --- now get this --- protect the *seller's* privacy and rights! (I never asked for the person to be ID'd, but to simply be informed what steps ebay actually took!) It was insulting that a criminal was being given more consideration than legitimate buyers and sellers---- and a wronged third party. Finally, after contacting different parts of ebay, and sending several blunt (yet still polite) e-mails (it took them over 2 weeks to respond!), they told me what they did: they *temporarily* suspended the person! WOW! What incredible fraud protection that is. (Yes, I'm being sarcastic!) They didn't let bidders know what was going on, and all they posted was "not a registered user" rather than alerting people that a defrauder was on the loose. They even admitted that the person could readily re-register and that they couldn't or wouldn't do anything about it. I just can't see supporting a service that cares so little about the welfare of its users. Larry Stedman Vestal |
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