meade DSI II problem

I just purchased it. Loaded the software (autostar suite) fine,
drivers, etc.. OK. Now when I lauch Autostar envisage, it displays the
CCD temperature so it is connected. But .... BLANK photo, no magic
focus, just pure white screen. I have USB 2. Tried to play with
sliders, auto WB, nothing , no lightning shifts, nada.

what would be the cause? tries on my laptop as well, same thing