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Old July 6th 14, 09:03 AM posted to sci.astro.research
Phillip Helbig---undress to reply
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Posts: 629
Default Google Scholar citations

Does anyone know any way to get a response from a human at Google
Citations? Some things don't work correctly and, contrary to the
documentation, edited changes are automatically overwritten.

Several months ago, I did get a response from a human, but got the
answer I needed only after a few iterations. That was for another
problem. Now, with a new problem, I don't get any response at all.

The problem now is that a "Scholar article" which was once correctly
treated apparently no longer exists and for the corresponding entry an
article with a similar name (which has its own entry) is substituted.
(Again, manually removing this bogus substitution gets overwritten by an
automatic update.)

With ADS, one can send an email and get a quick response from a human
who quickly corrects the problem. Google Citations might be ahead of
ADS in quantity (even of real citations), but still has a long way to go
in terms of quality. Considering that the necessary budget is just a
negligible fraction of Google's entire budget (and could easily be much
more than that of ADS) but Google Citations is a high-prestige product,
it is strange that this isn't taken more seriously by Google.
 




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