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mature grandmother on top of running
the previous email traffic between these
two people, there were two compile-time bugs. The programmer can be faulted for not using two orders of magnitude fewer lines for demonstrating the error. A small fragment of code can be emailed. o If the problem is compile-time, email the relevant C/C++ preprocessor output snippet. The comments by the programmer in the email transfer state THE CODE DOESN'T COMPILE ANYWAY. o Have the vendor deliver a "debug" version of their product. That would be a good use for email. Sun Microsystems does that with a C++ product for us, their customer. Email the results back. o Have the vendor visit to troubleshoot. o Requested a login via SecureID and Salomon's netblazer, supporting 28.8 PPP (TCP/IP for windowing connectivity) for the vendor. Let them transfer in any tools they need to troubleshoot. Short-term access. o If it is truly necessary to transfer a large amount of code, such as Informix working to convert a large Sybase app, then take the time to write a shell script that (using say 'sed') scrambles the names of environment variables, and be sure to hand-ruin any proprietary algorithms. Why is transfer of Salomon proprietary source to a vendor's site the last step to try? Because Salomon loses control over the code. In the Informix /Sybase case, the vendor Informix requested (and received) another copy of the code "because I lost the previous copy". Two emails between the pair are enclosed. [snip] ********************************* :Size: 846077, Dated: Jul 3 17:52 :Sender: sara@sbixxx [sara xxxxxxxxxx XXX-NJ] :Recipient: [Dennis xxxxxxx] :Subject: (Fwd) (Fwd) rw... ** |
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