" Unless the CSR's are watching TV at their desks. Or the supervisors with
too
much time on their hands. Or the field techs that have too much time on
their hands. Then the pages start coming out.

Head End Technician

On the phone with such a customer: "Hold on sir, give me a moment, and
I'll shut the Sun down so it doesn't interfere with the satellite. Give
it about 15 minutes, and you should be back up and running..."

I also forgot to mention a Technical Operations Manager tell the local
politico's the reason for sun fade was the sun went between the satellite
and the Earth. Myself and the other technicians that were brought in for
"technical knowledge" shifter in our seats. Luckily the politicos didn't
catch it...

Jason Ciastko