Hi,

I am sorry to hear that you received a scope in such poor shape. I
would definitely demand an exchange. As an aside, I purchased a
C11S-GT a few months ago and yersterday received a N8i-SE and they both
came in virtually perfect shape. I also once owned a Meade 8" LX200GPS
which also came in great condition. There is hope!!

Hopefully, you will get things worked out.

jeff