(Jon Isaacs) wrote:

I am one of those with deep wounds... What really finally sunk the knife in
was not the fact that I had received a substandard scope after waiting nearly a
year, not the fact that no one had taken the time to even look through this
astigmatic disaster even though BO was supposed to be providing great customer
support, not the fact that the replacement objectives were supposed to arrive
last April...

Early adopters want to be the first kid on the block with an ace new
product - they risk the kind of experience you describe and should not
put all the blame on the manufacturer - we're all free to wait until a
product settles into the market before we take the plunge.

When a manufacturer brings a new product to market he can lose money
either because it doesn't actually do what it says on the tin or
because he can't make it at a price enough people are prepared to pay
or because he can't get market penetration fast enough to generate the
cash to maintain production.

A company like BO is never going to be able to wait until the
production line has churned out thousands and become confident in the
production line before alerting the market. Tut-tutting that BO and
others shouldn't alert the market is just plain silly. It's a bugger
when it doesn't work out - but stop this incessant whining.

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Martin Frey
http://www.hadastro.org.uk
N 51 01 52.2 E 0 47 21.1
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