Robert Clark covered himself with petrol and imolated:
A letter I sent to Yahoo on this topic:

================================================== ===========================
Subject: Why your virus detection method has to be extended.
I was sent the attached message. It contained the "Microsoft security
update" virus. Frequently this virus gets sent without any significant
text in the body, just the attachment. Therefore asking users to
snip
This is an excellent example of customer serice as supplied by a third
world offshore service center. ( The Phillipines, a lovely country )
Sorry Bob,
All the uppercase yelling won't change anything.

To paraphrase a line from the matrix,
Do you think that's a computer savy person you're writing to?

Jim Davis, Having experienced maxis cust service ( India or Pakistan? )